Last updated: 4 November 2026
Here is how returns, cancellations and faulty products work at caravanrouter.com. This page summarises our terms of purchase. If anything here should differ from the terms, the terms apply.
14-day right of withdrawal
When you buy from us online you have 14 days to change your mind, counted from the day you receive the goods. Just tell us before the 14 days are up.
- The packaging must be unopened.
- A service must not have started.
- We pay the shipping costs for the return.
The right of withdrawal does not apply if a service has been fully performed after you expressly agreed that it could start, or if you have broken the seal. Once the product has been used, the right of withdrawal no longer applies.
We refund what you paid, including the original standard shipping, within 14 days of your notice. We may wait until the goods are back with us. You get the money back with the payment method you used.
How to make a return
Always contact us first, before you send anything. Email [email protected] with your order number and tell us whether you want to cancel the purchase or report a fault. If something is not working, photos, the serial number and a short description of what happened and what you have already tried help us a lot. We reply with return instructions.
Faulty products, warranty and complaints
Routers, router packages, antennas and other accessories come with a 1-year warranty, on top of your statutory consumer rights.
Report a fault within a reasonable time after you noticed it, or should have noticed it. Within two months always counts as in time. If you do not complain within 3 years of receiving the item, you lose the right to claim the fault, unless the warranty, another commitment or the law says otherwise.
If we cannot fix the problem ourselves, the product goes to the manufacturer for troubleshooting. Our normal handling time is 7 working days, and it can take longer if the product has to go on to the manufacturer.
Sending a faulty product to us is at your expense, and we pay for sending the repaired product back to you. If the fault is covered by your statutory rights, we refund your reasonable shipping cost. If troubleshooting shows that the product has no original fault that we are responsible for, we may charge the troubleshooting cost we have to pay, currently at least €46 including VAT.
Uncollected parcels
If an order is not collected and comes back to us, we may charge a fee of 20% of the order value, with a minimum of €28.
Withdrawal form
If you want to cancel your purchase, you can copy this text into an email to [email protected]. Using it is optional.
To: Wifi.se Sverige AB (caravanrouter.com), Artillerigatan 6, 114 51 Stockholm, Sweden, [email protected]
I hereby give notice that I withdraw from my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Company details
Wifi.se Sverige AB (caravanrouter.com)
Wifi.se Sverige AB, organisation number 556421-1216, VAT number SE556421121601
Artillerigatan 6, 114 51 Stockholm, Sweden