Last updated: 4 November 2026
These terms apply when you shop at caravanrouter.com as a consumer. Please read them before you place your order. When you tick the box at checkout and send the order, you accept these terms. The version that applied when you ordered is the one that applies to your purchase, and it is also included in your order confirmation email.
1. Who you buy from
caravanrouter.com is run by Wifi.se Sverige AB (caravanrouter.com).
- Company: Wifi.se Sverige AB
- Organisation number: 556421-1216
- VAT number: SE556421121601
- Address: Artillerigatan 6, 114 51 Stockholm, Sweden
- Email: [email protected]
2. Orders and the contract
Your order is a binding offer to buy. The contract is formed when we send you the order confirmation by email. We may decline or cancel an order, for example if a product has been sold out or a price was clearly wrong, and if so we refund anything you have paid. You must be at least 18 years old to order. The contract can be concluded in English or Spanish.
3. Prices and VAT
All prices are in euros (EUR). For delivery to a country in the European Union, prices include Swedish VAT at 25% and all other charges. For delivery outside the EU, VAT is removed at checkout and the price you pay is the price excluding VAT. Any import VAT, customs duties or clearance fees in the destination country are then paid by you.
The full cost of your order, including shipping, is shown clearly before you confirm the order.
4. Payment
We use Kustom Checkout, an independent checkout solution from Kustom AB, to handle your payment. The payment methods offered there, for example Klarna or card, are processed by separate payment providers depending on the method you choose. If you choose Klarna, Klarna Bank AB (publ) handles the payment, including any credit check and invoicing, under Klarna’s own terms. The payment methods available for your order are shown at checkout. Card details are always sent encrypted (SSL/TLS) and are handled in line with the card networks’ PCI DSS rules. We never see or store your full card number.
5. Shipping and delivery
We normally dispatch your order no later than 3 working days after we receive it. Products in stock are usually delivered within a few working days of dispatch, a little longer at peak times and holidays. If a product is not in stock, we tell you the earliest possible delivery date, and you are free to cancel the order instead.
We ship with DHL, which is responsible for transport and delivery. Shipping costs €31 within Europe and €45 to the rest of the world, and the exact amount is shown at checkout. When the parcel leaves us, you get an email with a tracking number. Read more on our shipping and delivery page.
Stock levels on the website can occasionally be wrong, which may mean a later delivery than expected. If so, we contact you as soon as we know.
6. Uncollected parcels
If a parcel is not collected and is returned to us, we may charge a fee of 20% of the order value, with a minimum of €28. This covers our shipping and handling costs. It does not apply if you have cancelled the purchase under your right of withdrawal.
7. Right of withdrawal
When you buy online you have a 14-day right of withdrawal, counted from the day you receive the goods. To use it, simply tell us by email that you want to cancel your purchase, before the 14 days have passed. You can use the withdrawal form on our returns page, but you do not have to.
For the right of withdrawal to apply, the packaging must be unopened and a service must not have started. We pay the shipping costs for the return. The right of withdrawal does not apply to a service that has been fully performed after you expressly agreed that it could start, or to a product whose seal you have broken. In short, once the product has been used, the right of withdrawal no longer applies.
We refund the amount you paid, including the original standard shipping, within 14 days of receiving your notice of withdrawal. We may wait with the refund until we have received the goods back. The refund is made with the same payment method you used.
8. Warranty and complaints
Routers, router packages, antennas and other accessories come with a 1-year warranty. On top of that you always have your statutory rights under consumer law.
Report any fault or defect within a reasonable time after you noticed it, or should have noticed it. A complaint made within two months of discovery is always considered to be made in time. If you do not complain within 3 years of receiving the product, you lose the right to claim the fault, unless the warranty, another commitment or the law says otherwise.
Contact us before you send anything back. If we cannot fix the fault ourselves, the product is sent on to the manufacturer for troubleshooting. Our normal handling time is 7 working days, and it may take longer if the product has to go on to the manufacturer. Work starts once we have received the product and confirmed the fault you described.
You pay for sending a faulty product to us, and we pay for sending the repaired or replacement product back to you. If the fault is covered by your statutory rights, we refund your reasonable shipping cost. If troubleshooting shows that the product has no original fault that we are responsible for, we may charge the troubleshooting cost we have to pay, currently at least €46 including VAT. We always tell you before we start if this could apply.
9. SIM cards and the data service
Our SIM cards give access to mobile data through the networks of mobile operators that we work with. We do not own a mobile network ourselves. Mobile networks are shared by many users, so we cannot guarantee a specific speed or that the service works without interruption at all times. Coverage, network load, maintenance and the equipment you use all affect the quality. If we have to carry out planned work of a larger kind, we tell you in advance where possible.
To use the service we give you a SIM card and the codes it needs, such as PIN and PUK. Keep them safe. You are responsible for all use of your SIM card, so tell us straight away if it is lost or you suspect someone else is using it. We may replace a SIM card or change codes for technical, operational or legal reasons, and we tell you in good time if so.
The service is for your own normal, non-commercial use. You may not resell it, use it as a gateway or switching service or offer it to the public, and you may not use it for anything illegal or in a way that harms us or others. You must give us correct contact details and tell us if they change. If these rules are broken, we may suspend the SIM card or end the contract. Roaming within the EU/EEA follows the EU fair use rules, and we may ask you to show your normal residence or stable links to Sweden if your use looks abnormal.
What is included in each data pack, how long it is valid and where it can be used is stated in the product description at the time you buy.
10. Errors and price changes
We reserve the right to correct obvious errors such as misprints or clearly wrong prices, and to change prices for future orders, for example after large price changes from our suppliers. A price that was confirmed in your order confirmation will not change.
11. Personal data
We handle your personal data in line with the GDPR. We keep the data we need to deliver your order and run our business, and you have the right to see, correct or delete it as far as the law allows (for example the Swedish Bookkeeping Act). Read more in our privacy policy.
12. Liability
We are not liable for indirect loss, such as loss of profit or extra administrative costs, caused by interruptions or faults in mobile networks or internet connections, unless we caused it intentionally or through gross negligence. We are not responsible for settings you make yourself or for software and online services from other providers. Nothing in these terms limits your rights as a consumer under mandatory law.
13. Force majeure
Neither party is bound to fulfil the contract if this is prevented or made much harder by circumstances outside that party’s reasonable control and which could not have been foreseen, such as war, natural disasters, strikes, network failures or decisions by authorities. If this lasts longer than one month, either party may end the contract in writing with immediate effect.
14. Complaints and disputes
If you are not happy, contact us first at [email protected] and we will try to find a solution together. Please make complaints in writing, within three months of becoming aware of the issue where possible.
If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN’s recommendations. If you live in another EU country, the European Consumer Centre in your country can help you for free, see Konsument Europa. The dispute can also be decided by a general court.
Swedish law applies to these terms. As a consumer you always keep the protection of the mandatory consumer laws in the country where you live.