Last updated: 4 November 2026
1. Who is responsible for your data
The controller of your personal data is Wifi.se Sverige AB, organisation number 556421-1216, Artillerigatan 6, 114 51 Stockholm, Sweden. We run caravanrouter.com, and in this policy we call ourselves “we”. For anything to do with your personal data, email [email protected].
2. What this policy covers
This policy explains how we handle personal data when you visit caravanrouter.com, buy routers, antennas, accessories or SIM cards from us, register and use a SIM card, or contact us by email or through the contact form.
3. What data we collect
- Order details: name, delivery and billing address, email address, phone number, company name and VAT number for businesses, what you ordered and your purchase history.
- Payment details: we use Kustom Checkout from Kustom AB, and the payment methods are handled by separate providers such as Klarna Bank AB (publ). We never see your full card details. We are told whether the payment went through, which payment method you chose and the transaction number. To offer you Klarna’s payment methods, your contact and order details may be passed to Klarna in the checkout so Klarna can assess whether you qualify. Kustom and Klarna process this data as separate controllers under their own privacy notices (Kustom, Klarna).
- SIM card details: the SIM card number (ICCID), the phone number linked to the card, the data pack you chose, activation date and validity, data usage, and which country and network the card connects to. We need this to provide the service and bill it correctly.
- Customer service: the content of your messages and what you tell us, for example your router’s serial number and model and a description of the problem.
- Technical data from the website: IP address, browser and device type, pages visited, how you arrived at the site and cookie identifiers. See our cookie policy.
4. Why we use your data and on what legal basis
| Purpose | Legal basis (GDPR) | How long |
|---|---|---|
| Taking and fulfilling your order, delivery and returns | Art. 6(1)(b), contract | For the contract, then until complaint and limitation periods have ended |
| Activating and running your SIM card, billing data usage | Art. 6(1)(b) contract and (c) legal obligation | While you use the service, then as long as the law requires |
| Your customer account in the shop | Art. 6(1)(b), contract | Until the account is deleted |
| Accounting and tax | Art. 6(1)(c), legal obligation | 7 years, as required by the Swedish Bookkeeping Act |
| Complaints and warranty claims | Art. 6(1)(b) and (c) | Until the matter is closed and the limitation period has ended |
| Answering questions and technical support | Art. 6(1)(b) or (f), our legitimate interest in replying to you | As long as needed to handle your request |
| Preventing misuse, spam and fraud | Art. 6(1)(c) and (f) | While you use the service |
| Website statistics (Google Analytics via Google Tag Manager) | Art. 6(1)(a), your consent in the cookie banner | As set out in the cookie policy |
| Establishing, exercising or defending legal claims | Art. 6(1)(f) | Until the limitation period has ended |
Giving us your data is voluntary, but without the details needed for your order and SIM activation we cannot enter into or carry out the contract. We do not make decisions about you based only on automated processing that have legal effects for you. If you choose to pay later or in instalments, Klarna may check your creditworthiness as a separate controller under its own privacy notice.
5. Who we share your data with
We only share data when it is needed for the purposes above:
- Kustom AB and Klarna Bank AB (publ), Sweden: checkout and payments. They are separate controllers.
- DHL and other courier companies: to deliver your parcel. We share your name, address, phone number and email.
- Mobile network operators and technical partners who provide the data service on our SIM cards: card number, phone number, activation and usage data.
- Our web hosting and technical service providers, who process data on our behalf.
- Google Ireland Ltd: Google Tag Manager and Google Analytics, only if you accept statistics cookies.
- Public authorities, when the law requires it.
We never sell your data.
6. Transfers outside the EU/EEA
Google may process data in the United States. Such transfers are based on the European Commission’s adequacy decision for the EU-US Data Privacy Framework or on the European Commission’s standard contractual clauses.
7. Your rights
You have the right to:
- access your data and get a copy of it,
- have incorrect or incomplete data corrected,
- have your data erased when we no longer need to keep it,
- restrict how we process it,
- take the data you gave us to another company (data portability),
- object to processing based on our legitimate interest, and object to direct marketing at any time,
- withdraw your consent at any time, without affecting processing that took place before.
To use any of these rights, email [email protected]. We reply within one month.
8. Complaints
Our lead supervisory authority is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY), Box 8114, 104 20 Stockholm, Sweden, www.imy.se. You can also complain to the data protection authority in the EU/EEA country where you live or work.
9. Cookies
We always use the cookies needed for the shop to work. Statistics cookies are only set if you click “Accept” in the cookie banner. If you click “Decline”, the statistics tools are not loaded at all. You can change your choice at any time with the cookie settings link at the bottom of every page. Read more in our cookie policy.
10. Security
The website uses an encrypted connection (HTTPS). Only people who need customer data for their work have access to it.
11. Changes to this policy
If we change this policy, we publish the new version on this page and update the date at the top.